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MoverQuest - About Us
MoverQuest schedules your move with Allied Van Lines, the biggest and best moving company in the industry. We are not a moving broker. We are not a
middleman. We don't charge extra for booking your move with us. In fact, it costs less because you get the MoverQuest volume discount.
We have over 17 yrs experience working directly with Allied Van Lines. They have proven to be a dependable van line for your interstate moving. Great prices and great
service, the perfect combination.
Beverly Hills Transfer & Storage
We work with Beverly Hills Transfer & Storage, one of the original Allied Van Lines agents. Don't let the Beverly Hills name throw you off - our moving
prices are established from the Allied corporate office. You get Beverly Hills service at competitve prices.
If you are in the Southern California area, we will service your move personally through our Beverly Hills office. Otherwise we
coordinate your move through the Allied agent network of over 500+ Allied moving companies in the USA. For international shipping, the Allied agent
network has over 300+ agents in other countries.
Moving Families for over 80 Years
Beverly Hills Transfer and Storage was founded in 1924 right in the middle of Hollywood's golden age, and now, nearly eighty years later, we're still glowing strong.
With some twenty-five long-haul drivers and another sixty or so criss-crossing daily across Southern California's golden landscape, our freshly painted fleet is a striking
reflection of our deep commitment to professionalism and reliability. We boast one of Allied's largest team of Master Movers (currently 17!) and are proud to be the home of
two Allied Drivers Of The Year (Ed Tremonte in 2002 and Anthony Calamela in 1997), not to mention three others who ranked in the top twenty nationwide. On top of that, we
were awarded Allied's Customer For Life Award two years in a row (1998-2000), we won the prestigious Allied Agent Of The Year Award in 2001, and have consistently scored
a Customer Performance Rating of "Excellent".
Allied Van Lines
Making every experience easy and worry-free is our promise to you. So, the same quality that happens on one end of the move
recurs on the other end, no matter where in the world your employees need to be. The strength of our network keeps the wheels
of your business constantly moving. We have the capacity and resources to relocate your employees anywhere in the world— at
any time during the year. With corporate-owned offices in 34 countries across Europe and Asia-Pacific, and over 500 agent
locations in North America alone, Allied will make your transferees feel at home. Our people do more than pack, load, haul,
and relocate employees. They are problem-solvers who welcome the challenge of earning your business.
- The world's most trusted mover
- Over 4,200 highly-qualified Allied drivers
- Handling more than 200,000 shipments annually
- Global capacity reserved for corporate accounts
- In one year, Allied trucks cover enough miles to circle the globe 13 times
Our new breed of services is built around you. We developed a global system of corporate relocation specialists, from drivers and
crews to agents and sales representatives, who focus on your business day and night. As the largest provider of moving services,
Allied is able to command premier, preferential service from our network of resources, thus providing you with affordable
solutions based on your specific needs. For example, our suite of technology-based services will give you reason to relax. It
allows us to monitor, measure and access every aspect of your account any time—day or night. Track shipments in real time. Access
billing and invoicing 24/7. Handle claim settlements promptly and accurately. Our agents focus on the details and manage
your account with precision and genuine care every step of the way.
Quality Of Service Audit
The Allied Van Lines commitment to customer satisfaction goes beyond just talk. It's measured in real results. The ultimate goal of
"providing the highest quality service available anywhere" comes alive through continuous improvement practices. To improve front
line quality practices, an independent third party performs a Quality of Service Audit (QSA) to measure Allied's customer satisfaction.
They conduct a telephone survey with Allied customers within 72 hours of their move.
Customer responses to the 14-question survey
are tabulated daily and posted on-line for Allied agents. These results assist Allied and its agents in developing effective
recognition, training and operational practices.
Allied's goal is to achieve sustained continuous improvement that yields an "excellent" rating with customers for
quality of service. In 1995, the goal for an "excellent" rating was set at 4.25 on a 5.0 scale. Due to the implementation of
continuous improvement initiatives, the bar was raised in 1998 to 4.35 and again in 2001 to 4.40.
Click here to get a free moving quote.
You can call us toll free 800-410-7499
or email us at
info@moverquest.com.
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