United Van Lines

Why should you choose United Van Lines for your next move? We´ll give you lots of reasons!

We´re committed to on-time service!
United is committed to meeting your requests for packing, loading and delivery. Our nationwide fleet of more than 7,000 local and long distance trucks, along with the best van operators in the industry, allow us to focus our attention on what´s important to you during your move. We are well aware that our customers must make many arrangements to relocate their possessions, which go far beyond those made with the mover. Therefore, as your mover, we understand our role and are committed to providing you with on-time moving services, allowing you time to concentrate on the other important issues.

We practice a quality service process.
At United Van Lines, we know that quality customer service does not happen by accident. It is a defined and ongoing process ensuring our customers the best service possible. Our efforts are organized around five essential actions that deliver our finest customer service – on a consistent basis.

1. We´ve made a public pledge to our customers that they can expect us to deliver the finest service in the moving industry.
2. To make that pledge come to life, we´ve committed ourselves to defined service standards.
3. We ask thousands of our customers – each year – to rate our service performance, then we act upon their suggestions.
4. We provide state-of-the-art training to our employees.
5. We recognize and reward our best service performers.

Agent-Owned and Financially Stable

• United Van Lines´ success in moving is largely due to our independent agent ownership structure.
• Our agents have a vested interest in their van line, as well as the businesses they own and operate. This translates to exceptional customer service and innovations to better serve their customers.
• United´s current ownership model has been in place more than 50 years. Unlike all the other major movers, United has not experienced a change in ownership since its founding. In addition, our Board of Directors is composed entirely of agent owners, not disinterested outsiders.
• This stability of ownership has made United financially strong, growing from $3.5 million in revenues in 1947 to more than $1 billion today.

Our Customer Service Center provides peace of mind.

United´s Customer Service Center provides customers solutions to any concerns regarding services, charges, scheduling and delivery issues. If you have questions, contact a specialist at 800-948-4885. Our resourceful staff can offer support and assistance throughout your move process.

Shipment Tracking
RapidTrac® - United's online shipment tracking system - provides the security of knowing the location and status of your shipment. Using your order number you can track your shipment, any time of the day or night.

All of our agents are linked through United World Headquarters via a telecommunications system that provides immediate information about the details of shipments being handled by the van line.

In addition, most of United´s cross-country vans are equipped with VanStar®, a state-of-the-art satellite location and communication system that allows us to immediately contact our van operators as they travel to your new location.

Inventory Control
Many of our van operators are equipped with United's electronic bar-code inventory system. You won't have to spend another minute worrying about inventory control and lost items. RightTrac™ -- our inventory control system - replaces hard-to-read handwritten inventories. Using an advanced bar code system, each item being shipped is scanned and electronically inventoried at loading. At delivery, pieces are scanned a second time, identifying any missing items immediately.

Better inventory control means fewer claims. United is confident you will appreciate the benefits of our inventory control. During our pilot program of more than 100 shipments, there was NOT ONE missing item claim! Ask your local agent for details and availability in your area.